FAQ + Contact - The Milky Way - a photographer's resource

FAQ + Contact

Hello!

Are you a student?  Find your classes + retreat here – learn.themilkyway.ca

We’ve included some of our most frequently asked questions about our classes and retreats below. If you don’t see your answer or have additional questions, please fill out the contact form at the bottom of this page! Or email us directly at lisa (at) themilkyway.ca Our goal is to get back to you within 24 hours during office hours, Monday – Friday 9AM – 4PM PST (sorta makes us feel a little corporate – but having “work hours” helps us be present with our families!)

frequently asked questions

Do you offer in-person workshops? At this time, no. All of our classes are online.

How are your online classes structured? All of our classes are delivered online through a series of videos, written info and downloadable pdfs. Most of the classes are broken up into modules to help prevent overwhelm (but you continue to have access for as long as the class keeps running, so there is no pressure to ‘complete’ it during the ‘class times’) You also have the option of downloading the material, so you do, technically, have it for life 🙂

Do I need to be online at a certain time? No. All our video is pre-recorded so you are able to watch (and review!) when it works with your schedule.

Can I get one-on-one mentoring or feedback? At the moment, our classes are self-study in nature. You do have an opportunity to connect with your fellow students during the class (as well as some awesome grad students available to assist!)

Do you have a money-back guarantee?
For our online classes – yes! If you feel the course doesn’t offer value based on the class description, simply send us your completed homework assignments (because the class only works if you do! 😉  and we’ll refund your registration straight away! We rely on buyer’s integrity.

For our online retreats? No, these are non-refundable. Please be sure to review the speaker line-up to ensure it covers the areas you are interested in.

What currency are your prices?USD.

Will there be tax added? If you have the good fortune of living in Canada…yes, you will be charged GST. I know tax can seem like a bummer…but think of all the amazing things we get to enjoy because of it! FREE healthcare tops our list!

What payment options do you accept? We accept Paypal, Visa or Mastercard.

Do you offer payment plans? Some of our classes have a payment plan option.

When are payments due for payment plans? The first payment is due upon registration, with following payments taken automatically after 30 days.

Will you be doing live critiques or private one-on-one coaching in the future?
I don’t have plans do any 1:1 coaching at the moment.  If you’re interested in live coaching or live group critiques, please sign up for our weekly lovenotes (if you’re not already on it) here. That way, if I do decide to take on private and/or group clients, you’ll be among the first to know.

Will you be my coach/mentor?
I do not provide individual coaching or mentoring but I’m honored you asked! If you want to go deeper with my work, I recommend signing up for our next Retreat.  You will get downloadable video instruction from me and a variety of amazing instructors. You can find more details and sign yourself up here: https://themilkyway.ca/classes_and_retreats/

Are you coming to [my city/my country]?
We provide all of our teaching virtually. This allows me to serve a wider audience, and it allows YOU to learn from the comfort of your own home.  

Can we collaborate on my business idea/affiliate program/idea?
For the most part, our main collaborations are our Retreats.  You can send a note to lisa@themilkyway.ca to share more about your project so our team can take a look if it’s something that will fit in our upcoming calendar.

Will you review my images?
The best way to get my feedback is to post in our Facebook group. We have a community of amazing photographers who can also provide feedback and support.

What Studio Management software do you recommend?
I love Iris Works. You can read more about how I use it here: https://themilkyway.ca/photography-studio-management-software/

I want you to come take pictures of my child/me/etc.  Will you?
For information about my personal photography business, Milk & Honey Photography, please visit me here.

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